SERVICE AND PROGRAMS
IPG MISSION AND VALUES
We provide high-quality products and services, building strong partnerships by understanding customer needs and delivering tailored solutions with integrity and teamwork.
We focus on continuous improvement and innovation to help businesses achieve greater productivity and reliability, ensuring customer satisfaction with every solution we offer.
SUPPORT CAPABILITES
IPG TECHNICIANS & SPECIALISTS
- Available in all North American major / minor markets
- Global services available
- Mechanical, electrical and software specialist capability
- Factory trained
SUPPORT WE PROVIDE
- New machinery installation
- Operator training
- Machine commissioning
- Preventative maintenance programs
- Machine health audits
- Repair services
PARTS
- Stocked in US – available withing 24 hours of diagnosis
AUTOMATED FIELD SERVICE TRACKING & REPORTING SYSTEM
- Captures work order data by serial number and tracks services performed
- Reports can be customized to provide the most useful analytics
CENTRALIZED SERVICE CALL CENTER
- For service requests, troubleshooting, parts diagnosis & parts pricing
machsupp@itape.com | 813-345-3070 - TISHMA Technologies – service technician requests & scheduling
tishmaservices@itape.com | 847-884-1805
CONTACT SUPPORT
EQUIPMENT WE SERVICE
- Automatic case sealers (PST & WAT)
- Cartoners (vertical & horizontal)
- Case packers
- Erectors (PST & WAT)
- Palletizers
- Semi-auto case sealers (PST & WAT)
- Shrink & stretch systems
- Tabletop WAT dispensers
- Tape heads (PST & WAT)
- Tray formers & tray packers
- Vision systems
- Void fill systems (inflatable & paper)
AND MORE!…
IPG manufactures a majority of the equipment
types above! – but we can service them all!